Certifications
ASQ – http://skillsoft.com/about/credit_programs/credential_programs/SixSigma.asp
HDI – Customer Support Specialist Certification (CSS) – http://www.thinkhdi.com/hdi.aspx?c=64
The HDI Customer Support Specialist (CSS) certification is a vendor-neutral credential that validates your exceptional customer service skills. It is ideal for current customer support representatives who want to certify their skills and those seeking an entry-level career in IT. Certification is for current helpdesk staff, those seeking jobs in customer support, those looking to enter the IT industry
PHR/SPHR– http://skillsoft.com/about/credit_programs/credential_programs/hrci.asp
PMP/CAPM/PgMPSM – http://skillsoft.com/about/credit_programs/credential_programs/pmi.asp
Certified Financial Planner – http://www.cfp.net/learn/knowledgebase.asp?id=11
(ISEB) Information Systems Examination Board – Foundation Certificate in IT Service Management – ITIL Foundation Exam - http://www.bcs.org/server.php?show=nav.5732&PHPSESSID=963a57296eae713a87e542585742791d
In today's marketplace, internal and external clients want the best IT service management. That best is ITIL, the British Government-developed IT Infrastructure Library, now the global benchmark. The BSC Foundation Certificate in IT Service Management covers the ITIL approach and is kept up to date with the latest technological and methodological advances. Take command of this demanding role with ease with an ISEB behind you. What You Will Learn with the ITIL ITIL service desk methodologies including incident management to requisite service levels and capacities. Configuration and release oversight Service continuity and availability Financial and security management. Reasons to certify: You will earn more money | You will have more career opportunities | You will earn more respect | You will increase your skills and knowledge | You will get your foot in the door | You will have more job security | You will have a passport to travel (internationally accepted certification)
In today's marketplace, internal and external clients want the best IT service management. That best is ITIL, the British Government-developed IT Infrastructure Library, now the global benchmark. The BSC Foundation Certificate in IT Service Management covers the ITIL approach and is kept up to date with the latest technological and methodological advances. Take command of this demanding role with ease with an ISEB behind you.
What You Will Learn with the ITIL ITIL service desk methodologies including incident management to requisite service levels and capacities.
Reasons to certify: You will earn more money | You will have more career opportunities | You will earn more respect | You will increase your skills and knowledge | You will get your foot in the door | You will have more job security | You will have a passport to travel (internationally accepted certification)
Sun Microsystems – http://www.sun.com/training/catalog/courses/CX-310-035.xml http://www.sun.com/training/catalog/courses/CX-310-015.xml
European Computer Driving License Foundation Limited (ECDL and ICDL) – http://www.ecdl.org/publisher/index.jsp
All Microsoft certifications – http://www.microsoft.com/learning/mcp/default.mspx
ISC2 – These are under the IT Certifications: (CISSP, ISSEP, SSCP) http://skillsoft.com/about/credit_programs/credential_programs/isc2.asp
Checkpoint – http://www.checkpoint.com/services/education/certification/ccsa_ngx/index.html
CISCO – http://www.cisco.com/web/learning/le3/learning_career_certifications_and_learning_paths_home.html
CIW – http://ciwcertified.com/program/whyciw.asp
COMPTIA – http://certification.comptia.org/
Oracle – http://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=50&p_org_id=1001&lang=US
Copyright © 2007 The University of Iowa. All rights reserved. Contact Division of Continuing Education - Updated January 30, 2008
Copyright © 2008 The University of Iowa. All rights reserved. Contact Division of Continuing Education - Updated February 21, 2008.