Exploring Assistive Technology Resources
It is important to recognize that the AT field is fairly new and constantly evolving. Thus, for people with disabilities and their families, it can be difficult to obtain both general and specific AT product and service information. Many people with disabilities rely on those identified as experts to obtain the desired information. Often, however, it is more productive to take the initiative to research desired AT topics in order to have a basic knowledge before approaching a professional. When searching for AT information it is important to consider both first-hand accounts and traditional product information.
First-Hand Resources
First-hand resources can often be the most beneficial. These are typically trusted, credible AT users that can share first-hand experiences with the information seeker. Whereas a manufacturer or expert can discuss how the device would theoretically work in everyday situations, an AT user can provide insight into effectiveness of a device in numerous situations they have personally encountered. Manufacturers also tend to focus on the benefits of the product while AT users will not refrain from talking about the downsides of products they use because they have nothing to gain from device sales. Information from a fellow user also tends to resonate better with a person with a disability, because he/she is seen as a peer who shares similar experiences. When looking for first-hand resources, the following questions are important to keep in mind and help to assure the acquisition of a valuable first-hand resource.
- Is there a family member, colleague, friend, or neighbor who uses AT or knows someone with a disability who may use AT that would be willing to share their experiences?
- What would this person be able to share about AT in general, it's applications for a specific population, and information regarding devices he or she uses?
- Does this person use similar AT to that of the information seeker, and if not, would his/her general experiences as an AT user be beneficial?
- Can this person provide the contact information of someone else that also has experience using AT?
Secondary Sources
Although first-hand resources can often give beneficial information based on AT experiences, they are not necessarily thorough. To find general AT information as well as specific product information, visiting the library or conducting an internet search on AT and specific AT products can yield a wealth of information. Aside from the standard information search the following resources can also provide valuable information on AT software, devices, services and relevant issues.
- AT Vendors or Representatives – These people will be able to provide information on specific AT devices, prices, and implementation strategies. They are a good source for thorough information on the specific AT devices they represent. However, be aware that they will often show bias to the products they represent and will avoid the downsides of their products in order to attempt to sell it.
- National Organizations and Community Groups – Many different organizations or support groups related to disability issues exist on both a national and community level. These organizations and groups specialize AT as a whole or in AT use for certain disabilities, making them a great resource for information. These resources can often connect the potential AT user with an expert in their area to discuss AT options. On a national level, two AT-centered organizations, RESNA and ATIA, provide networks of AT experts as well as AT publications that provide valuable, unbiased general and specific AT information for potential AT users. On a more local level, most states have a branch of the Easter Seals Society with an AT demonstration center where potential users can view demonstrations and gain experience on a device prior to purchasing it. Finally, on a local level one can typically find a Center for Independent Living (CIL) which provides information and support to people with disabilities in the community including information on AT that can help one maintain an independent living status. CILs are also a good place to meet other AT users and obtain first-hand information based on their AT experiences.
- State and Federal Resources – Under the Tech Act of 1988, each state was mandated to create a federally funded AT Program. These programs typically provide AT information, education, demonstrations, and loans to people throughout the state. State departments such as the Department of Vocational Rehabilitation or the Department of Education also often employ AT experts that can be valuable resources. Many disability-related departments at the federal level also provide information on AT even though it is not their main focus. AT information can be found through the Rehabilitation Services Administration, the National Council on Disabilities, the United States Department of Veterans Affairs, and the United States Department of Education.
